As an authorized service center, Stone Computers possesses its own service structure with highly qualified service engineers, covering the country with a central stock of service components delivered directly from the manufacturer.
Stone Computers has a system for control and management of service activities. It also provides an opportunity to update customers on the status of their service orders: via text messages (SMS), e-mail and a specialized web portal. Stone Customers offers diverse package of system support levels and the option to make a unique package customized to your needs.
- Support within regular working hours – 8x5 with a standard response time;
- Support in the extended working hours – 9x5 with a standard response time;
- Round the clock support – 24x7x365, including weekends and public holidays;
- The company provides warranty and post-warranty service for the entire range of computer equipment offered by stone Computers, whether purchased from us or from another provider;
- Extension of the standard warranty – extends the period of warranty service and expands the service level that customers receive with the standard warranty;
- Subscription Support – form of maintenance support with pre-agreed requirements for response time, time and place of repair, provision of equipment turnover, regular maintenance, software support, including outside regular working hours. Guaranteed response time and remote monitoring.